The product is okay it is not the best material and on the expensive side, it is also confusing on wanting to add the patch for the name it is on a separate section but it gives you the option to put the velcro on the collar, but the option to put the name for the velcro patch is in a different section and an addition 10.00 dollars. They also lied to me about emailing me about adding the name patch to the collar and i wrote in the notes not knowing the name patch was in a separate section to add my dogs name for the collar, overall confusing process to purchase everything i wanted. They need to come up with a better system to make customers give this product a better rating. material should also be a little better for the price
Hi, sorry you had some issues with your order.
We have to do our patches as separate products because not everyone orders a patch, and some people order several (for harnesses or in different colors), and those who don't want a patch appreciate being able to get the extra size adjustment by not having the Velcro on their collar.
We didn't lie about emailing you, we always reach out when there's an issue or confusion on an order, it's possible our email went to your spam folder, or that we had an old or wrong email address. If we can't get a hold of a customer we ship the order as-is and add a note on the packing slip like we did with yours.
If you have any other questions for our please feel free to reach out.
I have two Fi series 3 collars from Landshark. These collars are incredibly well made, easy to clean, and look amazing. I love that the collar is one piece, instead of two pieces like many Fi collars. The Fi device sits perfectly flat against the collar. The fabric is soft to the touch, but extremely sturdy and my dog loves to wear it! The customer service is also amazing.
Love this collar! Exactly as described. Fits my Fi3 and is also reflective. I ordered the name patch also. Handwritten thank you was very special. Thank you! I’ll be ordering for my other pup too!
Very week made